Shipping policy

Shipping Policy

Processing Time

  • Orders are processed within 1–5 business days of payment confirmation.
  • Once shipped, you will receive a confirmation email with tracking details.

Shipping Costs

  • Shipping costs are calculated based on the carrier’s rates, your location, and the package’s weight and dimensions.
  • The total shipping cost will be displayed at checkout before completing your purchase.

Delivery Times

  • Delivery times depend on your location and the selected shipping method.
  • Estimated delivery timeframes (after dispatch):
    • Domestic: 2-5 business days
    • International: 7-21 business days

Tracking

  • Tracking information will be provided via email once your package ships.
  • If you experience issues with tracking, contact us at hello@unknownkits.com.au

Shipping Destinations

We currently ship to the following locations:
Australia, New Zealand. 

Shipping Issues

a) Delays:

We are not responsible for delays caused by the shipping carrier, customs, or other unforeseen circumstances.

b) Incorrect Addresses:

Please ensure your shipping address is correct at checkout. We are not liable for orders delivered to an incorrect address due to customer error.

c) Lost or Damaged Packages:

  • If your package is lost or damaged during shipping, please contact us immediately at hello@unknownkits.com.au.
  • For damaged packages, provide photographic evidence of the damage for resolution.

International Customers

  • Import duties, taxes, or fees imposed by customs are the responsibility of the recipient.
  • Check with your local customs office for details before placing an order.